NBNicolas Bize

Business Informatics
& IT Operations

Wängi TG, Switzerland
Open to new roles

Nicolas Bize works where business processes meet IT systems. Follow one request from start to finish.

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Change how the work flows

Requests pile up in inboxes, waiting for someone to notice.

Follow the request

A portfolio
by Nicolas Bize

Every company runs on small requests.

Most of them get stuck between two teams.

My work happens right in that gap.

Business on one side, IT on the other.
Scroll to follow what changes in between.

AnalysisRequirements engineering

Six teams describe one problem.
What do they actually

What do they actually need?

Scroll or drag to align the requirements

Many voices. One version.Analysis means listening until business and IT sign the same specification, before anyone builds anything.

Requirements agreed0 / 6
  • Service deskOne queue instead of three inboxesOpen
  • FinanceMonthly export without copy-pasteOpen
  • HROnboarding starts before day oneOpen
  • IT securityAccess removed on the last dayOpen
  • ManagementOne number for open requestsOpen
  • Users"Just tell me it is being handled"Open
BottleneckProcess analysis

When work grows faster than the team,
every inbox turns into a

backlog.

Find where the work waits.It is rarely the people. It is usually a handover: an email nobody owns, a spreadsheet only one person understands, an approval stuck in someone's holiday.

Open requests
12
Oldest
1 day
State
Flowing
AutomationSimulation · example rules

Let the rules
do the sorting.

Fifty incoming tickets. Switch rules on or off, then run the queue. Whatever no rule can handle goes to a person, and that is the point: automation takes the routine so people get time for the tricky cases.

50 in the inbox

Handled by a ruleNeeds a personMerged duplicate

Handled by rules
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Left for a person
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Duplicates merged
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DeliverablesHF papers · free to download

  1. The work,
    on file.

    Two papers from my Wirtschaftsinformatik HF studies, published in full. Company names are blacked out; everything else is as submitted.

  2. HF paper · Requirements engineering

    Specifying a digital service portal

    A Swiss energy utility wants installers and business customers to file grid-connection requests online instead of by email and phone. I worked out what the portal must do, for whom, and what fits in a CHF 150,000 budget.

    Stakeholder grid · Kano · MoSCoW · Rupp templates · UML
    38 pages · German · October 2026

    Download

  3. HF paper · Business engineering

    Choosing a ticket system, on evidence

    An education provider handles IT support by email and phone. I compared Jira Service Management, Zendesk and Freshservice with a weighted utility analysis and a three-year cost comparison.

    K.O. criteria · utility analysis · 3-year TCO
    27 pages · German · August 2026

    Download

  4. Side project · Python · applied AI

    A tokenizer, built from scratch

    Language models read tokens, not words. I built a byte pair encoding tokenizer like GPT’s in Python, without tokenizer libraries, to see how text gets cut up. Type your own text and watch it split.

    Python · BPE · tests · runs in your browser

    Try it

  5. Status: In progress

    Coming soon

    Modules I am working on now

    • Process & Information Management
    • Business Informatics & ICT Fundamentals
    • IT Service Management / ITIL 4
ResolvedAbout

The person
behind the ticket.

As a
Business informatics student with a commercial foundationKaufmann EFZ and Dipl. Wirtschaftsfachmann VSH, now in the Wirtschaftsinformatik HF programme at IFA St. Gallen.
I want to
Close the gap between the people who run processes and the systems they run onWith requirements engineering, IT service management, data and applied AI.
So that
Organisations stop patching structural problems with manual workaroundsand start scaling through clean data, automated workflows and well-governed AI.

In one sentence

Most IT tickets aren't software bugs. They are broken business processes showing up on a screen.

I started on the commercial side, so I know how business users actually work. Now I am adding the IT half, and I build my own PCs for fun.

Education path

  1. 2021 – 2024Kaufmann EFZBZWU WilCompleted
  2. Business diplomaDipl. Wirtschaftsfachmann VSHHöheres Wirtschaftsdiplom HWDCompleted
  3. 2025 – 2028Wirtschaftsinformatik HFIFA St. GallenIn progress
  4. After the HFBachelor of ScienceZHAWPlanned

Certificates

  • AI for Business ProfessionalsUniversity of Oxford · Saïd Business School
  • Leadership & Complex Problem-Solving with AIUniversity of Oxford · Saïd Business School
  • English C2 (CEFR)St. Giles College Eastbourne

Working on

  • Requirements Engineering (IREB CPRE)In progress
  • ITIL 4 FoundationIn progress
  • Scrum (PSM I)In progress
  • Scrum Product Owner (PSPO I)In progress
  • Data Analysis (Power BI / PL-300)In progress
  • Google IT Automation with PythonIn progress

Next request

Got a request
for me?

I am looking for roles in IT support, service desk, business analysis and back-office IT in Switzerland. Based in Wängi TG. My full CV is happy to travel by email.

© 2026 Nicolas Bize · No cookies, no trackingPrivacyImprint

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